I can’t log in.
Use “Forgot Password” on the login page to reset. If you don’t receive the email, check spam and that you’re using the email you registered with. If it still fails, contact support.
My API calls return 401.
Your token or API key is missing or invalid. For JWT: log in again to get a fresh token; tokens expire. For API key: check that you’re sending it in the X-API-Key header and that the key hasn’t been revoked in Account.
Reminders aren’t sending.
Check that the reminder is enabled (not disabled). Confirm the expiration date and notification email are correct. Notifications run on a schedule (e.g. 30, 14, 7 days before); if the date is soon, the next run will pick it up. Check the reminder’s logs in the app for send history.
I don’t see Permit routes or Driver portal.
Driver portal (inspection links) is on Ultra, Mega, and Enterprise. If you’re on Free or Pro, upgrade from Billing. Permit routes (Permit GPS) are coming soon and will be on those same plans when the feature launches.
Permit or route API calls return 503.
Permit GPS and permit-route endpoints are not yet enabled; the feature is coming soon. Use the rest of the API (reminders, drivers, compliance) as normal. See /docs for available endpoints.