Legal Center
Last updated: July 2025 — This page lists all official policies governing use of LoadFlow. These documents form the legal basis for your access to our services, data, and infrastructure.
Terms & Legal Agreements
- Terms of Service — The master agreement covering user conduct, API access, payments, account suspension, and platform rules.
- API License Terms — Limits on how LoadFlow’s API can be used, stored, redistributed, and integrated into third-party systems.
- Data Processing Agreement (DPA) — GDPR-compliant terms defining LoadFlow as a data processor and outlining rights, deletion, and international transfers.
- Service Level Agreement (SLA) — Our uptime guarantees, support response tiers, performance benchmarks, and credit policy for eligible paid plans.
Privacy & Safety
- Privacy Policy — Describes how LoadFlow collects, stores, processes, and protects your data, and what rights you have under applicable laws.
- Cookie Policy — Explains how LoadFlow uses essential cookies, analytics, and third-party integrations.
- Security Overview — Technical and organizational measures we use to protect infrastructure, API traffic, and credentials.
- DMCA Policy — Instructions for submitting copyright takedown requests and filing counter-notices under U.S. DMCA law.
- Responsible Disclosure — Our vulnerability reporting program and safe harbor terms for ethical security researchers.
LoadFlow is operated by LoadFlow Logistics LLC, registered in the State of Wyoming, United States.
For legal inquiries, contact: legal@loadflowlogistics.com