DMCA Safe Harbor Policy

Last updated: July 2025

1. Executive Summary

LoadFlow Logistics LLC (“LoadFlow”, “we”, “our”) respects the intellectual property rights of others and complies with the United States Digital Millennium Copyright Act (DMCA). While LoadFlow does not host user-generated content, we voluntarily implement this DMCA Policy to handle copyright complaints and protect our platform from potential infringement claims.

This policy outlines how to submit a takedown notice, how to file a counter-notice, and what happens in response. We strive to balance the rights of copyright holders with fairness for our users.

2. Legal Entity & Jurisdiction

This policy applies to LoadFlow Logistics LLC, a limited liability company registered in the State of Wyoming, United States. As a U.S.-based entity, LoadFlow is governed by and complies with 17 U.S.C. §512 of the Digital Millennium Copyright Act.

All DMCA notices, counter-notices, and enforcement actions under this policy fall under the jurisdiction of U.S. federal law.

3. Scope of DMCA Protection

LoadFlow does not host public forums, comment systems, user-uploaded files, or community-generated content. However, we provide a developer API, frontend platform, and publicly visible documentation, which may contain examples, metadata, or visuals derived from public domain or regulatory sources.

Out of caution and commitment to legal transparency, LoadFlow voluntarily adopts this DMCA policy to address any potential intellectual property concerns involving content hosted on our website, documentation portal, API responses, or marketing materials.

4. Examples of Potentially Infringing Content

While LoadFlow takes care to only publish original, licensed, or public domain material, copyright owners may still submit claims. This policy governs content such as:

• Permit regulation tables, summaries, or enforcement notes that may resemble proprietary DOT formats
• Marketing graphics, illustrations, or sample screenshots reused from state publications
• Embedded example payloads that inadvertently include external logos or language
• Auto-generated documents that reflect externally authored formats or language (e.g., permit cover letters)
• Visual designs or components mimicking state-specific assets without authorization

LoadFlow will evaluate all takedown requests seriously and respond accordingly. However, public facts, law, and government-authored documents are not protected under copyright and generally cannot be removed.

5. What Qualifies as Valid DMCA Infringement

Under U.S. copyright law, a valid DMCA takedown request must involve the unauthorized use or reproduction of protected, original content. Examples of infringing content that LoadFlow will act on include:

• Verbatim reproduction of copyrighted permit manuals or regulatory text authored by third parties
• Unlicensed use of protected graphics, icons, illustrations, or logos
• API responses that return copyrighted or proprietary third-party content
• Documentation or guides that copy language directly from third-party commercial platforms without permission
• Marketing visuals that reuse branded assets (e.g., DOT seals, agency watermarks)

If a complaint meets the formal criteria outlined by the DMCA and targets content reasonably believed to infringe, LoadFlow will initiate our takedown process immediately and in good faith.

6. What Does Not Qualify as Infringement

Not all complaints result in takedown action. The following types of content typically do not qualify as infringing under U.S. copyright law and may be rejected:

• Facts and public data: State laws, dimensional thresholds, permit costs, and routing rules are not copyrightable.
• Government documents: U.S. federal and state works (e.g., DOT publications) are typically in the public domain unless explicitly noted otherwise.
• Original content created by LoadFlow: Visual layouts, interface designs, custom icons, and written descriptions authored by LoadFlow are protected under our own copyright.
• Data formats or structures: JSON schemas, field naming conventions, and spreadsheet templates are generally not protectable under copyright.
• General similarity: Content that resembles another’s work in structure or purpose, without direct copying, is not necessarily infringing.

LoadFlow will not remove lawful content simply because it is inconvenient, competitive, or publicly accessible elsewhere. False claims may result in legal consequences under 17 U.S.C. § 512(f).

7. How to Submit a Valid DMCA Takedown Notice

If you believe content hosted on LoadFlow infringes your copyright, you may submit a formal DMCA takedown notice. Your request must meet the requirements of 17 U.S.C. § 512(c)(3). Specifically, your written notice must include the following:

• Your full legal name, mailing address, telephone number, and email address
• Identification of the copyrighted work you claim has been infringed
• Exact location (URL or API path) of the allegedly infringing content
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
• A statement under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner
• Your electronic or physical signature

Incomplete or vague notices will not be processed. We may request additional information to validate ownership or clarify scope. Submitting a false claim may expose you to legal liability under U.S. law.

8. Notice Format & Delivery

We accept DMCA takedown notices via email only. You may send your complaint as a plaintext email or as a signed PDF attachment. We do not accept notices via postal mail or phone.

Designated Agent:
LoadFlow Legal Department
Email: support@loadflowlogistics.com
Subject line: DMCA Takedown Notice

Upon receipt of a valid notice, we will:

• Acknowledge receipt within 48 hours
• Review the claim and conduct internal investigation
• Remove or restrict access to infringing material, if verified
• Notify the affected party with details of the complaint

9. Counter-Notification Procedure

If you believe that your content was removed or disabled in error or misidentification, you have the legal right to submit a counter-notification under 17 U.S.C. § 512(g). Your counter-notice must include all of the following:

• Your full name, address, phone number, and email address
• Identification of the material that was removed and its location before removal
• A statement under penalty of perjury that you have a good-faith belief the removal was a mistake or misidentification
• A statement that you consent to the jurisdiction of the U.S. federal courts located in Wyoming, and will accept service of process from the person who submitted the original notice
• Your electronic or physical signature

Please send your counter-notification to the same email address listed above. If your counter-notice is valid, we will forward it to the original claimant and may restore the content within 10 business days, unless the claimant initiates legal action.

10. Repeat Infringer Policy

In accordance with the DMCA and industry standards, LoadFlow maintains a strict policy toward repeat infringers. A user may be deemed a repeat infringer if they receive more than one valid takedown notice or engage in recurring infringing conduct.

LoadFlow reserves the right, at our sole discretion, to:

• Terminate access to our API, platform, or account-based services
• Revoke issued API keys and delete associated data
• Blacklist users from future registration or access

LoadFlow may also escalate confirmed infringement to external legal counsel or relevant authorities if the violations are egregious or involve financial damages.

11. False Claims and Abuse of DMCA Process

Filing a false or bad-faith DMCA takedown notice is a serious legal offense under 17 U.S.C. § 512(f). You may be held liable for damages, including legal fees and costs, if you knowingly misrepresent material as infringing.

LoadFlow will not tolerate abuse of the DMCA process. We reserve the right to:

• Reject incomplete, vague, or abusive takedown notices
• Publish anonymized details of invalid notices for transparency
• Report fraudulent claims to legal authorities
• Ban users or organizations who repeatedly misuse this process

If you are unsure whether content qualifies as infringement, consult with an intellectual property attorney before submitting a notice. Misusing the DMCA can have legal consequences.

12. Record Retention and Disclosure

All DMCA notices and counter-notices submitted to LoadFlow are securely logged and stored. We maintain these records to comply with legal obligations and to defend against false or abusive claims.

We reserve the right to disclose these records to:

• Original copyright claimants or their legal counsel
• Users subject to a takedown or counter-notice
• Courts and law enforcement agencies
• Transparency organizations such as LumenDatabase.org

By submitting a notice or counter-notice, you consent to LoadFlow retaining and sharing this information in accordance with this policy and applicable law.

13. Transparency & Public Posting Policy

LoadFlow reserves the right to publicly publish, archive, or share DMCA takedown notices, counter-notices, and repeat infringer statistics in the interest of legal transparency. We may:

• Publish anonymized or redacted versions of takedown notices
• Disclose removal actions to affected users
• Provide logs of DMCA activity to platform partners (e.g., RapidAPI, Stripe, security auditors)
• Submit records to public repositories like LumenDatabase.org

We will never publish private personal information such as mailing addresses or phone numbers unless required by law or explicitly permitted.

14. Legal Disclaimer

This DMCA policy is provided for informational purposes only. It does not constitute legal advice, nor does it create an attorney-client relationship between LoadFlow and any party.

If you are unsure whether content you own, host, or access through LoadFlow is infringing or infringeable, you should consult a qualified intellectual property attorney before submitting a takedown or counter-notice. We cannot and do not provide legal advice or strategy.

15. Changes to This DMCA Policy

LoadFlow may revise this DMCA Policy at any time to reflect changes in our platform, legal requirements, or enforcement practices. All updates will be posted to this page with a revised “Last Updated” date.

Material changes may also be announced via dashboard notices, email alerts, or other appropriate channels. Continued use of the LoadFlow platform constitutes your acceptance of the updated policy.

16. Related Legal Policies

For additional terms governing your use of LoadFlow, please review the following policies:

• Terms of Service – Usage conditions, access restrictions, billing terms
• Privacy Policy – How we collect, use, and protect your personal data
• API License Terms – Intellectual property, redistribution, and restrictions (coming soon)
• Service Level Agreement (SLA) – Availability guarantees and support response (if applicable)

If you have questions about this policy or believe your intellectual property rights are being violated, please email: support@loadflowlogistics.com